Troubleshooting technical issues

  • If clicking on the “Request Support” button on the bottom right of the page sends you to an page showing an error iron rather than the “MICK Support” page, please try this link:

    https://sequentiabiotech.atlassian.net/servicedesk/customer/portal/7

    If this link does not work in your regular browser please try in Google Chrome (in Incognito mode).

  • This can occur during the login process. Please try the following before reaching out to the CRO or MICK-MAGMA support team:

    1. Clear all the cookies in your browser related to websites containing the names mick or domus

    2. Try to log in via a different browser. In our experience Google Chrome is the best browser to use

  • If this is the case, please refresh the page to check that the data is indeed not being correctly saved.

    If the issue persists, please reach out to the PARR-TB MICK-MAGMA support team who will then escalate the issue to the platform developers.